We want to be your SINGLE SOURCE for all your equipment needs:  we sell new and "like new" equipment, and can remove, relocate, repair and refurbish your existing equipment.  We also purchase surplus equipment ... and you'd be surprised to know about those so-called 'difficult to find parts' that are just a small part of our inventory!

To Place An Order:

Business Telecom is always available to take your order, 24 hours a day, 7 days a week – by e-mail ( or, or by fax at 416-431-4951.

We will be pleased to personally serve you during our regular business hours – Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Fridays from 8:00 a.m. to 2:30 p.m., Eastern Standard time.  Simply call: 416-431-9014, or toll-free:  1-800-230-4880. 

When ordering, please provide a written purchase order.  To ensure efficient service, we would appreciate the following information:
        - Date and Purchase Order Number
        - “Bill to” and “Ship to” addresses;
        - Quantity being ordered, and item number, if possible
        - Special Handling Instructions (blind ship address, etc.); and
        - Method of Payment.

Your order will be checked and approved before processing.  We will confirm to you, by fax, e-mail or telephone, confirmation of receipt of your order, and shipping date.

All orders are subject to credit approval.  Orders received by 2:00 p.m. Eastern Standard Time will be processed and shipped the same day, provided that we have sufficient stock on hand.


We pride ourselves on being your single source for all your telecom needs.  In addition to our comprehensive inventory, we can also help you source the most difficult to find, or unusual items you may need.  So give us your tough ones!  We look forward to turning your problems into solutions.

Headsets – 14 Day Trial Offer

Terms and conditions
There are no costs related to trying the product for 14 days and the trial period commences the day you receive the product. If, at the end of the trial period, you do not wish to keep the product, then you are required to return the item as soon as possible in the original box, together with a copy of the Invoice.  Return shipping costs are the responsibility of the customer and the goods must be packed securely to prevent damage. We regret that we cannot accept liability for any item sent via standard mail. If the item is not received 21 days after the beginning of the trial period, we will assume that you wish to purchase the product and anticipate receipt of your payment as indicated on the Invoice (net 30 days). 

Return Merchandise Authorization (RMA)

Any goods being returned must be accompanied by a Return Merchandise Authorization (RMA) number.  To obtain a RMA number, please telephone or e-mail us.  Once you have your RMA, please pack the item in its original packaging, together with the RMA, and a copy of the Invoice, if possible.  These items should then be re-packaged securely to prevent damage. Return shipping costs are the responsibility of the customer.   We regret that we cannot accept liability for any item sent via standard mail. 



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